Privacy Policy
1. Introduction
2. Collecting personal information
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website (including your email address);
(c) information that you provide when completing your profile on our website (including, but not limited to; your name, gender and date of birth);
(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
(f) information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number and email address);
(g) information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and
(h) any other personal information that you choose to send to us.
3. Using personal information
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) supply to you services purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(j) deal with enquiries and complaints made by you relating to our website and services;
(k) keep our website secure and prevent fraud;
and
(l) verify compliance with the terms and conditions governing the use of our website.
4. Disclosing personal information
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5. Retaining personal information
(a) All policy data will be deleted 6 yrs from the date the policy lapsed.
(b) All personal data will be deleted 6 yrs from the date the person was last associated with a policy.
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings;
and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
6. Security of personal information
7. Amendments
Your rights
(a) the payment of a fee (currently fixed at £10);
and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photo card driving licence or a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9. Third party websites
10. Updating information
11. Our details
(a) by post, using the postal address given above;
(b) by telephone, on the contact number published on our website;
or
(c) by email, using the email address published on our website.